Whether you’re a plumber going to a new job, or you’re a customer needing a plumber, who should trust who?
The Call Out – Should The Plumber Trust The Customer?
At this stage, the customer has just called the plumber to come out to their premises and have a look at the required work.
Unfortunately, there is no protection for the plumber to get any financial compensation if the customer decides they no longer need the plumber’s assistance. Therefore either cancels or the customer is not at home
In this situation, the plumber’s visit is very much wasted with no compensation for their time.
The Job Is Agreed, Deposit Paid – Should The Customer Trust The Plumber?
Once the plumber has agreed to carry out a certain task and the customer has paid the deposit, the work has been scheduled, should the customer trust the plumber to turn up and carry out the work.
Each plumbing company should be a professional contractor and should want to carry out the work to a satisfactory condition in order to receive the final payment.
For the customers peace of mind, check out the plumbing company’s website. Is it a real company? Does it have a registered address and registration number? Check the Internet for other customer reviews, testimonials and trade referral websites that can vouch for quality work that has been previously carried out.